Refund policy

Return & Refund Policy

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition as received — unworn or unused, with tags, and in its original packaging.

  • A receipt or proof of purchase is required.

How to Start a Return

To initiate a return, contact us at:
📧 navkaarfoods21@gmail.com

Returns must be sent to the following address:
🏠 Shop no. 19, Bharat Market, Subhash Nagar, Aslpha Village, Ghatkopar West, Mumbai - 400084

If your return is approved, we will send you:

  • A return shipping label

  • Detailed instructions on how and where to send your package

Note: Items sent back without prior return approval will not be accepted.

Damages & Issues

Please inspect your order upon arrival. Contact us immediately if the item is:

  • Defective

  • Damaged

  • Or if you received the wrong item

We will evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized items

  • Personal care products (e.g., beauty items)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Sale items

  • Gift cards

Exchanges

The fastest way to get the item you want is to:

  1. Return the item you have

  2. Once the return is accepted, place a new order for the desired item

EU Customers – 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason, without justification.

Returned items must still meet our return conditions:

  • Unused, with tags, in original packaging

  • With proof of purchase

Refunds

Once your return is received and inspected, we will notify you of the refund approval status.

If approved:

  • Your refund will be processed to your original payment method within 10 business days.

Please note:

  • It may take additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at:
📧 navkaarfoods21@gmail.com